CATER WITH US

We pride ourselves in offering our students a hands-on experience while offering you a variety of services to meet your needs. The information below will help you in the process of organizing your event. These policies must be agreed to by catering customers when submitting their Catertrax Orders and constitute a contractual agreement between the parties.

Whether on or off campus, the event location needs to be reserved first through 25LivePro, along with room set-ups, media services, and other details, a minimum of fourteen days in advance. Please ensure that you have tables ordered and that the facilities are unlocked to allow for prompt delivery and clean up. If set up is required more than thirty minutes before the event, advance notice is required and must be scheduled through 25LivePro for equipment ordering and through CaterTrax for catering services.

If your event is not on Northwood University Property, we may assess a Delivery Fee. This Fee will be based on the distance we need to travel as well as the complexity of the event. The Delivery Fee will be listed on your Catering Order and is subject to Michigan State Sales / Usage Tax (unless you are tax exempt and we have a copy of your tax-exempt certificate on file).

The Catering department does not assume liability for adverse reactions to foods consumed, or items one may come into contact with while eating on site. For the health and safety of our customers, we do not package leftover food for our clients. We do not provide to-go containers, and all leftover food will be taken by the catering staff and discarded in an appropriate way. The Catering department will not transport any food to a secondary location and will not hold food that has been on display for later consumption. The Catering Department does not participate in cooperatively catered events.

Catering arrangements and menu selections need to be confirmed seven business days prior to your event. Events that are scheduled less than that will be assessed a Late Fee of $100.00 minimum or based on the type of service that is required for the event to take place. While we can sometimes accommodate your needs with less lead-time, sufficient notice allows us to schedule appropriately. In lieu of catering, “Take Out” items are available for pick up for events within seventy-two hours or when catering services are not needed.

If a guaranteed number is not received seven days prior, your last estimate we have on file will be considered your final guaranteed count. Billing will reflect the actual number of guests served or the final guaranteed count, whichever is greater. All cancellations and/or changes to event arrangements such as set up or locations must be confirmed three business days prior to the event. Guest count changes during this time are not guaranteed.

For Non-Northwood Catering Events a 50% down-payment is required 30 days prior to the event date. If the event is booked with less that 30 days’ notice, then down-payment is due at time of booking. If event is booked, but a menu has not yet been selected then a $300 booking fee may be charged. This fee will be applied to the down-payment once the menu is finalized. Final payment is due at time of event service. We will work with you on the exact timing of this. Northwood Catering accepts Visa, MasterCard, Check, & Cash. All events will be subject to Michigan State Sales/Usage Tax, unless we have a copy of your tax-exempt certificate on file.